Delivery & Returns
Delivery & Returns policy for Killyan Mountain Design (KMD)
1.2 KMD delivery
Standard delivery is provided by Killyan Mountain Design. We will contact you to confirm a time and date for delivery once the purchase has been processed.
1.2 Collection
You can choose to pick up your order free of charge at the checkout. We will contact you to arrange a time and date for collection once the purchase has been processed.
1.3 Your courier
If you are arranging your own courier to collect, please ensure they are insured and experienced in transporting and packing furniture. KMD does not accept responsibility for any damages or losses that happen in transit.
I wrap and pack all my furniture for shipping, but as a standard the courier should use a removals blanket and strap the furniture into the van securely.
If arranging your own courier, please note that you are accepting these terms and are completely responsible for your item the moment it is handed to the courier. Any compensation for breakages or loss should be claimed from the courier only.
2 Refunds
At KMD we produce our own line of refinished furniture which is for sale online. We also accept commissions (we work with clients to redesign and refinish their own furniture and charge for the service). Each individual piece of restored and redesigned furniture on my site has experienced a pervious life and may show signs of minor imperfection, which adds to its character and charm. KMD reserves the right to refuse refund on all sale items.
KMD will accept and refund products of non-commissioned products:
- Within 30 days of purchase.
- The good(s) must be unused, unopened and in the same condition you received it/them.
- You must have proof of purchase and purchase date.
- Please return your products to Killyan Mountain Design. If shipping the goods, KMD do not accept any liability for any damage during transit or any lost shipments.
- The delivery fee is not refundable, and the buyer must pay to return the item.
2.2 Commissions
Please note that customised or commissioned items cannot be refunded. Custom Furniture is non-refundable unless there is a specific issue with the piece. Should you wish to discuss a refund and we feel the item is re-saleable we may issue at our discretion. The delivery fee is not refundable, and the buyer must pay to return the item.
3 Returns
Furniture may be returned at the buyer’s expense. The buyer is responsible for wrapping and packing the furniture to the same standard as it was shipped to them. Refunds will only be issued once the furniture has arrived safely with KMD, no damage is found, and the furniture is still in a saleable condition.
Only the purchase cost will be refunded. The original delivery fee is non-refundable. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact me at killyanmountiandesign@gmail.com
To start a return, you must contact me at killyanmountiandesign@gmail.com
If you’ve bought the furniture online and haven’t seen the item in person before buying, you have a 14 day cooling period from the date of the sale to contact me for a refund and a further 14 days from then to return it in the same condition that it left KMD’s premises.
If it arrives damaged you should contact the courier firm first under their insurance cover and then KMD. We will do what we can to help solve the problem.
There is limited space in the workshop so furniture cannot be stored indefinitely even if it has been paid for. Items must be dispatched or collected within 7 days of purchase unless by prior agreement.
Shipping costs are calculated at the checkout. There is no charge for pickup. If you choose to pick up please contact me to arrange a date and time. Items will be loaded by Killyan Mountain Design on collection. KMD is unable to accept responsibility for items once they have left the workshop.
Last edited 10/07/2023
