Terms and conditions

Terms and Conditions Killyan Mountain Design (KMD)

Furniture

All furniture sold by KMD is vintage and may show signs of wear and tear and other age-related marks. Larger holes and damage will be repaired but otherwise these marks are part of the vintage experience.

Furniture is hand painted to a high-quality artisan finish, not a factory finish, so some brush strokes or minor imperfections may be visible.

Furniture is advertised on social media and other sales platforms so they may be removed from the website shop page without warning.

Please measure the space where the furniture is going to sit and pay close attention to the dimensions listed on the sales advert. KMD cannot be held responsible for furniture that doesn’t fit when delivered.

All furniture commissions will be discussed in detail with the customer to ensure that they are happy with the colours and finishes required before commencing. Any issues brought to our attention upon collection/delivery (i.e. existing damage, woodworm etc) will be brought to the owner’s attention immediately and resolved before proceeding.

Any unforeseeable additions to the quote will be advised to the client immediately and agreed by both parties. The outstanding balance is to be paid in full prior to delivery or on collection.

Written quotations are valid for 60 days from date of issue. Booking is recommended to avoid delays and disappointment.

All KMD products should be used for their intended purpose only. Please ensure your furniture is installed and secured safely in your home and where necessary anchored to a wall or floor.

Faulty or damaged goods

All furniture is checked before leaving the workshop to ensure it’s in good working and decorative order. KMD is unable to accept any responsibility for it once it has left the workshop.

For items damaged in transit I require full photographs of the furniture and packaging as it is received. Any damage caused by the delivery that is discovered after unwrapping cannot be part of a damages claim. Items damaged after delivery cannot be returned but I will try to fix any damage at a reasonable cost.

If it arrives damaged you should contact the courier firm first under their insurance cover and then KMD. We will do what we can to help solve the problem.

For items damaged in transit we require full photographs of the piece and packaging as it is received. It's essential that pieces are unpacked before the courier leaves.  Any damage caused by the delivery that is discovered after that point cannot be part of a damages claim. 

Items damaged after delivery is accepted cannot be returned although we will endeavour to fix at a reasonable cost. 

Payment terms

All items listed by KMD for sale must be paid for in full. We accept Credit Card payments on our online store. Cash payments can also be taken when buying in person.

Deposits or part payments on furniture currently is not available.

Commission furniture requires a 50% non-refundable deposit of the total estimated price payable before a date is booked in the commission diary with the remainder payable before the completed furniture is collected.